RELIABLE SAP C-C4H56I-34 TEST FORUM, VALID BRAINDUMPS C-C4H56I-34 PPT

Reliable SAP C-C4H56I-34 Test Forum, Valid Braindumps C-C4H56I-34 Ppt

Reliable SAP C-C4H56I-34 Test Forum, Valid Braindumps C-C4H56I-34 Ppt

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 2
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 4
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

  • A. Warranty
  • B. Registered product
  • C. Maintenance plan
  • D. Product

Answer: B,D


NEW QUESTION # 31
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

  • A. Calls
  • B. Contracts
  • C. Installed base
  • D. Cases

Answer: B,D

Explanation:
The Timeline tabstrip in the Customer Hub of SAP Service Cloud Version 2 is designed to provide a chronological view of significant interactions and milestones related to a customer. Among the various objects that can be displayed in this timeline, Cases and Contracts are pivotal. Cases represent individual customer inquiries or issues that have been logged, tracked, and resolved over time. Contracts, on the other hand, document the formal agreements between the service provider and the customer, outlining the scope of services, terms, and conditions. These elements are crucial for a comprehensive view of the customer's history, enabling service agents to deliver informed, contextual, and efficient support


NEW QUESTION # 32
What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

  • A. SAP Build Apps
  • B. SAP Event Mesh
  • C. Machine learning
  • D. SAP Cloud Integration

Answer: B,D

Explanation:
To integrate external systems into Agent Desktop, you need to have SAP Event Mesh and SAP Cloud Integration as prerequisites. SAP Event Mesh is a cloud-based event bus that enables applications to communicate with each other using events. SAP Cloud Integration is a cloud-based integration platform that allows you to connect your applications with other SAP and non-SAP cloud and on-premise applications.
These components enable you to create mashups that integrate external system functions into Agent Desktop, such as creating service orders and service quotations in SAP S/4HANA or SAP S/4HANA Cloud Service Management. References = Integrate External SAP Systems into Agent Desktop with Mashups | SAP Help Portal, Introducing Agent Desktop in SAP Service Cloud Version 2 - openSAP Microlearning


NEW QUESTION # 33
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

  • A. Obtain API token credentials from the knowledge base provider.
  • B. Configure the relevant integration flow.
  • C. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.
  • D. Set up knowledge base articles in SAP Service Cloud Version 2.

Answer: A,C


NEW QUESTION # 34
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

  • A. Adaptation
  • B. Language adaptation
  • C. Auto flow
  • D. Page layout

Answer: A,D


NEW QUESTION # 35
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